Free UK Shipping on all Orders! 3-Year Warranty on all Panels. 30-day Guarantee on all Products.
Free UK Shipping on all Orders! 3-Year Warranty on all Panels. 30-day Guarantee on all Products.
Free UK Shipping on all Orders! 3-Year Warranty on all Panels. 30-day Guarantee on all Products.
Free UK Shipping on all Orders! 3-Year Warranty on all Panels. 30-day Guarantee on all Products.

Refund & Returns Policy

We want you to be completely satisfied with your purchase from Red Light Pro UK. If for any reason you're not happy with your order, we're here to help. 

Returns 

You have 30 days from the date of delivery to request a return. To be eligible for a return: 

  • The item must be unused and in the same condition that you received it. 

     

  • It must be in the original packaging. 

     

  • Proof of purchase is required. 

Please contact us at info.rltliverpool@gmail.com  

before sending any items back. We will provide instructions and a return address. 

Refunds 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 

  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days. 

     

  • Shipping costs are non-refundable. 

Late or Missing Refunds 

If you haven’t received a refund yet:

  1. Check your bank account again. 

     

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info.rltliverpool@gmail.com  

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info.rltliverpool@gmail.com 

 with photos and a description of the issue. 

Non-Returnable Items 

Certain items are exempt from being returned: 

  • Gift cards 

     

  • Downloadable software products

  • Health and personal care items (if opened) 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance.